.Post Write Off Recoveries Officer Apply remote type: Hybrid Location: Viva Tower - ABT Time type: Full time Posted on: Posted Yesterday Empowering Africa's tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary: To manage, control and monitor the post write-off portfolio through cost effective legal recovery of outstanding bad debt exposure by instructing 3rd party professional service providers as well as monitoring that these accounts are being treated appropriately. Job Description: Main accountabilities and approximate time split: Operational Management: Negotiate payment arrangements on the accounts to maximize recovery on delinquent accounts. Monitor payment arrangements between the client and the bank to ensure clients adhere to payment arrangements to avoid legal action taken against the client. Maintain effective and professional working relationships with both internal and external stakeholders. Pro-actively manage legal risks associated with the legal recovery portfolio of clients to maximize possible recoveries. Optimize recovery cash flows by implementing effective and timely action. Assertive engagements with service providers by conducting regular telecommunication and prompt response to emails. Ensure that invoices received from attorneys and DCA's are correct and submitted to finance department for payment. Close off all the settled accounts timely to avoid reputational risks. Completed and update reports in order to provide management with accurate stats for reporting purposes. Provide suggestions for ways of improving customer services and meeting targets. Understand and adhere to legislative and compliance requirements to ensure the correct processes and policies are maintained. Operate within given mandates to ensure governance adherence. Operate with Absa policies and procedures. Ability to work with Microsoft Excel, Word and Outlook. Quality Management: To ensure that daily stats are completed and reported accurately. To understand and adhere to legislative and compliance requirements. To operate within the signed Delegated Mandates to safeguard the bank against risk on non-compliance. Team Work: Work closely with the other team members to build strong working relationships and maintain a positive team spirit. Appreciate and respect all team members, colleagues and Managers. Display Absa values in all our dealings and maintain a high level of professionalism. Communicate openly and honestly with team members and share knowledge and best practices on an on-going basis. Customer Service Management: To deliver a high level of service to customers, attorneys and other internal and external stakeholders as guided by the principles of Conduct Risk
