Are you a fluent Portuguese speaker with good computer skills? Be part of our Helpdesk team that helps customers stay safe online!
Teleperformance Greece collaborates with leading IT Security Software companies dedicated to protecting personal data. We invite you to be part of a team that assists customers of antivirus software find the solutions they are looking for. If cybersecurity and online safety is your thing, grab this opportunity to join our team and work with industry leaders while enhancing your resume.
This is your chance to work as a consultant for the world's top multinational cybersecurity and antivirus providers.
What you will do:
Communicate with customers via phone, chat & e-mail
Ensure full functionality of the antivirus protection
Troubleshoot technical issues using your problem-solving skills
Track and follow cases to ensure they are closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Provide and maintain strong, professional relationships with all partners and show empathy at all times
Log the cases on internal systems, while getting up to date with client's products & services.
What you will bring:
Fluency in Portuguese
Very good communication skills in English
Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
Empathy and a passion for customer service
Familiarity with current Anti-Malware and Firewall products
Ability to install an operating system and install additional necessary software
Ability to troubleshoot common PC, Mac and mobile issues
Knowledge of MAC, iOS and Android Operating Systems
Knowledge of Firewall, Antivirus products and Security domain
Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
Base knowledge of networking technologies (TCP/IP, DNS, WLAN)
What we offer:
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you)
Competitive monthly salary + 2 extra salaries per year
Referral Program : Bring your friends and receive great bonuses!
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.
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