Portuguese Customer Support Agent

Your Role as a Customer Support Agent:
Answer to inbound calls and customer inquiries;
Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database.
Troubleshoot through the use of open questions, support documents, and system training.
Offer recommendations to common problems or frequently asked questions.
Requirements Citizen UE or Work Permit Portugal;
Fluency in Portuguese (C1/C2 Level or Native);
Good knowledge of English (B2 level);
Typing Speed: 25 words per minute.
Availability to work in rotating shifts;
Good computer skills;
Any kind of previous experience or contact with clients;
Excellent communication skills;
Good listening and empathy skills;
Good time management skills;
Team spirit and flexibility.
Benefits Competitive salary;
Meal vouchers;
Fixed-term, renewable employment contract;
Private health insurance after 6 months of contract signature (additionally to the standard insurance).
Sports activities and much more!

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