Portuguese Customer Advisor - Porto, Portugal

Porto, Portugal, PT
Come and work with us.Are you Portuguese native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the sunny and happy city of Porto?
So we have the perfect opportunity for you! Your future project: join our Portuguese Customer Support team.
As a customer service representative in this project, your daily responsibilities will include:
Provide customer support (B2B), processing inquiries regarding the product catalog (luxury products) within the specified, defined guidelines/goalsProviding information on the delivery status of ordersEntering and accepting orders (mail, Excel, SAP)Processing complaintsMaintaining the accuracy and security of customer information in the databaseForwarding non-standardized problem cases to other functionariesDocumenting any queries in the systemResearching information and resolving issues using available resourcesTo succeed in the role, you will need to have:
Native level of PortugueseAdvanced level of English (at least C1)High level of verbal and written communication skillsMotivated, empathetic and enthusiastic personalityHigh level of counselling skillsStrong team-orientation and high service orientationVery good skills and experience in the area of business customer service (desirable)PC/Outlook/Internet skillsSAP knowledge is an advantagePro-activity, as well as the ability to organise and plan oneselfAbility to prioritise and make decisionsStress resistance, flexibility and resilienceQuick comprehension and the ability to implement newly learnt skills quicklyMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to Porto, Portugal (OnSite work)Benefits.Competitive wagesCompelling Rewards Program (Our customer service agents regularly see commission payments of 250€ per month, but have already reached 3000€ in commission payments)Paid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work cultureGo further with FoundeverWe believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!

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