Player Support Specialist (Turkish)

Job Summary:

The Player Support Specialist will serve as a key liaison between the company and its gaming community. This role requires a passionate individual who is adept at handling various customer service functions related to our gaming products. The specialist will be responsible for addressing in-game inquiries, handling complaints, and providing continuous support to enhance the overall gaming experience.

Responsibilities:

Respond to players' in-game inquiries and provide solutions to issues.

Handle and resolve related complaints, suggestions, and consultations.

Engage with the players to gather feedback and enhance player satisfaction.

Monitor and report any game anomalies or issues.

Collaborate with technical teams to resolve issues promptly.

Contribute to the improvement and optimization of existing processes and content.

Requirements:

Native written proficiency in one of the languages: Turkish

Good spoken and listening English skills.

Ability to communicate effectively with diverse audiences.

Experience and Skills:

Experience in game customer service or a related field (preferable).

Familiarity with the gaming industry and a passion for anime culture.

Some gaming experience will be considered an advantage.

Personal Attributes:

Excellent communication and collaboration skills.

Strong service orientation with resilience to stress.

Responsible, patient, and detail-oriented, with a focus on execution and continuous improvement.

Ability to support and manage multiple projects simultaneously.

Working Conditions:

Ability to work in a fast-paced environment.

Flexibility to work in shifts, including weekends and holidays, if required.

Required to work on-site in our Lisbon (Portugal) office.

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