Platform Manager: Centre Operations
Location: Porto, Portugal / Europe. Hybrid
The role:
Are you a visionary product manager eager to revolutionize service delivery and business operations in the world of hybrid working? Do you thrive in an environment that challenges you daily and inspires you to push the boundaries of what's possible? If so, we invite you to join our dynamic global team. As the Platform Manager for Centre Operations, you will lead the development and delivery of technology that helps coordinate the field teams, optimize service delivery, automate operational processes, and enhance the customer experience in the IWG business centres.
Key Responsibilities:
Leadership: Inspire and guide a technology team towards achieving excellence.
Platform Strategy: Craft a product strategy for the centre operations platform which is aligned with business objectives to optimise and automate the business centre operations. Define and communicate the vision.
Product Management: Develop and maintain the product roadmap. Maintain the change backlog. Ensure backlog items are clear, meaningful, accessible to all stakeholders and prioritize items to maximize business value.
Stakeholder Management: Gather and manage stakeholder requirements, communicate progress and manage expectations. Act as the primary point of contact between stakeholders and the development team.
Collaboration: Partner with senior cross-functional teams to integrate a seamless technology stack into our operational processes.
Development: Work with engineering teams and partners to deliver the product development roadmap.
Project Management: Work with the project manager to ensure the projects in your domain are professionally managed and deliver successfully.
Performance Management: Continuously assess and improve the commercial impact and performance of the technology supporting centre operations.
Budget Control: Manage the operating and investment budget, ensuring tight financial control and return on investment.
Innovation: Stay at the cutting edge of emerging technologies and industry trends guiding the strategic direction of our initiatives and evaluating and adopting state-of-the-art technological tools and platforms to boost operational efficiency.
Qualifications, Skills, and Experience:
Educational Background: A relevant bachelor's degree or higher. MBA preferred.
Experience: Over 5 years in senior technology management roles.
Industry Insight: Familiarity with related industries such as co-working, hotel management, rental agencies, commercial real estate, or retail operations is a plus.
Technology Expertise: Experience with service management platforms (ServiceNow), workflow orchestration and workplace or facilities management applications.
Commercial Acumen: Proven ability to reduce the cost of operational processes and service delivery.
Communication and Negotiation: Excellent communication and negotiation skills, capable of influencing a global team and engaging with C-level executives.
Multitasking Ability: Skilled in managing multiple tasks and prioritizing effectively in a fast-paced environment.
Detail-Oriented: Exceptional attention to detail and accuracy.
Technical Knowledge: Understanding of software engineering and lifecycle management is useful.
Language Proficiency: Outstanding written and spoken English.
About IWG
We're changing the world of work. We believe that business success is underpinned by the effectiveness of its people. So, we made it our mission to help millions of people have a great day at work – every day. With over 4,000 locations in practically every country, city, town and transport hub, and options ranging from an hour's coworking to multi-year office space leases, we enable people and businesses to work where, when, and how they want.
Technology in IWG
We're focused on delivering seamless digital propositions which allow customers to instantly manage their requirements and position IWG as the "Digital First" workspace provider. As early adopters of the latest technologies - whether it be Artificial Intelligence, Office IoT, Journey Orchestration, or Digital Ecosystems - we create business value and are constantly striving to find new and improved ways to help our customers. Which is why we're always on the look-out for intelligent, energetic, self-motivated, and curious individuals. We want to bring about a global workspace revolution and want you to help. Learn more about us.
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