.Platform Manager: Centre OperationsLocation: Porto, Portugal / Europe. HybridThe role:Are you a visionary product manager eager to revolutionize service delivery and business operations in the world of hybrid working? Do you thrive in an environment that challenges you daily and inspires you to push the boundaries of what's possible? If so, we invite you to join our dynamic global team. As the Platform Manager for Centre Operations, you will lead the development and delivery of technology that helps coordinate the field teams, optimize service delivery, automate operational processes, and enhance the customer experience in the IWG business centres.Key Responsibilities:Leadership: Inspire and guide a technology team towards achieving excellence.Platform Strategy: Craft a product strategy for the centre operations platform which is aligned with business objectives to optimise and automate the business centre operations. Define and communicate the vision.Product Management: Develop and maintain the product roadmap. Maintain the change backlog. Ensure backlog items are clear, meaningful, accessible to all stakeholders and prioritize items to maximize business value.Stakeholder Management: Gather and manage stakeholder requirements, communicate progress and manage expectations. Act as the primary point of contact between stakeholders and the development team.Collaboration: Partner with senior cross-functional teams to integrate a seamless technology stack into our operational processes.Development: Work with engineering teams and partners to deliver the product development roadmap.Project Management: Work with the project manager to ensure the projects in your domain are professionally managed and deliver successfully.Performance Management: Continuously assess and improve the commercial impact and performance of the technology supporting centre operations.Budget Control: Manage the operating and investment budget, ensuring tight financial control and return on investment.Innovation: Stay at the cutting edge of emerging technologies and industry trends guiding the strategic direction of our initiatives and evaluating and adopting state-of-the-art technological tools and platforms to boost operational efficiency.Qualifications, Skills, and Experience:Educational Background: A relevant bachelor's degree or higher. MBA preferred.Experience: Over 5 years in senior technology management roles.Industry Insight: Familiarity with related industries such as co-working, hotel management, rental agencies, commercial real estate, or retail operations is a plus.Technology Expertise: Experience with service management platforms (ServiceNow), workflow orchestration and workplace or facilities management applications.Commercial Acumen: Proven ability to reduce the cost of operational processes and service delivery
