Planning Analyst

Do you have experience in planning and managing contact center operations? Are you analytical and proactive? Then you can be the new Planning Analyst we are looking for!The Planning Analyst will be responsible for guaranteeing the right balance between workload and staffing in our contact center operations, on a medium/long term perspective. To be efficient, this person will combine a strong analytical mindset with an ability to constantly interact with business managers.ResponsibilityGenerates and delivers workforce management reports and forecasts to Operations Management Team; Compares forecasts with actual results to examine variances, proactively identifying improvement needs and offering solutions; Provides performance analysis to ensure accurate, timely reporting to support business decisions.Your ProfileHigher Education Degree (preferential); Experience in Workforce Management, Supply Chain, Planning or in a similar position; Previous experience in contact center; Fluency in English (minimum C1); Knowledge of SQL is a plus; Teamwork and communication skills.Our OfferExcellent work opportunity in a dynamic leading multinational company; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance; Sport activities and organized events; Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.Teleperformance PortugalTeleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.Apply nowBecome a member of a worldwide team Upload CV Do you currently work at Teleperformance? Yes No Please read and acknowledge our Privacy Policy, defining the usage and protection of your personal data, processed only for recruitment processes for Teleperformance Portugal #J-18808-Ljbffr