Your responsibilities and impact as a Pharmaceutical Customer Service Agent will be:
Supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by;
Answering incoming queries from customers and giving information via email and phone (B2C)
Being sensitive, patient, and understanding with customer's needs and doubts
Ensuring a high level of customer satisfaction
Providing ad-hoc support
Being a team player and participating in the success of the team and project
Skills, qualifications, and interests you need to succeed in this role:
A native level of German and at least a B2 level of English
Knowledge of the value and impact that a good customer experience can create
Being an attentive listener, comfortable, and skillful at communicating with people
Having a drive for excellence and professionalism
Being a real team player and committed to your work
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Lisbon for an international career and life experience
Having a valid Portuguese work permit (required).
What's in it for you?
Type of contract: a long-term fixed-term contract, renewable every year
Working hours: full-time (40h/week)
Monday to Friday, availability to work between 7 am - 10 pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
Salary conditions (*) – 2 options:
Including free accommodation (shared flat, all bills included): 950€ gross/month
Excluding accommodation: 1240€ gross/month
For international candidates:
Reimbursement of your initial flight expenses after 9 months
Airport pick up
Yearly two-way flight ticket back to your home country (within the EU)
Help in paperwork, opening a bank account, etc. upon your arrival
Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
Real career opportunities in different career paths
(*) paid training period if successful (from 1 to 4 weeks)
Your Future Company:Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation, and your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
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