Pharmaceutical Customer Service Agent (French Speaker)

Your responsibilities and impact as Pharmaceutical Customer Service Agent will be:Answering incoming queries from customers and giving information via email and phone (B2C)Being sensitive, patient, and understanding with customer's needs and doubtsEnsuring a high level of customer satisfactionProviding ad-hoc supportBeing a team player and participating in the success of the team and projectSkills, qualifications and interests you need to succeed in this role:A native level of French and at least a B1 level of EnglishKnowledge of the value and impact that a good customer experience can createBeing an attentive listener, comfortable and skillful at communicating with peopleHaving a drive for excellence and professionalismBeing a real team player and committed to your workExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Lisbon for an international career and life experienceWhat's in it for you?Type of Contract: A fixed-term contract that is renewable every year. Working Hours: Full time, Mon-Fri, 9 AM - 6 PMTraining: Have a kick-start your career with the intensive training that the company offers to their new employees (about 2 weeks).Salary conditions (*) – 2 options: Including free accommodation (shared flat, all bills included): 1040€ gross/month Without accommodation: 1240€ gross/monthCompensation during training period if successful (10 days): 50% of your hourly wages (lower taxes).Relocation Package for International Candidates:Reimbursement of your initial flight expenses after 9 monthsAirport pick-upYearly two-way flight ticket back to your home country (within the EU)Help in paperwork, opening bank account, etc. upon your arrivalExtra Perks: - Private health insurance after 6 months of contract which is extra to the standard insuranceFree Portuguese lessons, cooking classes, sports activities and social events organized by the companyPortuguese public holidays and 22 days of paid holidays.Your Future Company:Located in Lisbon, you will find a company that takes care of you with career development, language skills, accommodation and social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. You will be an added value to their international team including talents from more than 80 nationalities all over the world. Career Growth Opportunities: Various career development chances in different paths.
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