.We are seeking a dedicated and enthusiastic Customer Service Representative to join our pharmacy project team in Porto. In this role, you will be our customers' first point of contact, ensuring they receive exceptional service and support. You will handle inquiries, manage orders, and provide detailed information about our pharmaceutical products and services. Join us in delivering top-notch customer care and contributing to the health and well-being of our community.Your responsibilities and impact as a Pharma Advisor will be:Contact via live chat, phone, E-mails, webforms or Social 1:1Communication with Pharmacists and Health Care professionalsManagement of consumer requests relating to information and complaintsProviding excellent solutions and serviceProviding product advice in a professional, precise and timely mannerSkills, qualifications, and interests you need to succeed in this role:Proficiency in the German language, with a minimum of C1 levelEnglish language level of B2Experience of at least 1 year working in a pharmacy in Germany, as either PTA (Pharmazeutisch - Kaufmännische/r Assistant/in = pharmaceutical commercial assistant) or PCA (Pharmazeutisch Technische/r Assistent/in = pharmaceutical technical assistant)Exceptional communication skills, a strong sense of empathy, and a keen focus on ensuring customer satisfactionDemonstrated customer-centric approach, problem-solving abilities, and a collaborative mindsetSolid IT skills, including efficiently utilising reporting tools for customer interactionsWillingness and availability to work flexible shiftsWhat's in it for you?Type of contract: a long-term fixed-term contract, renewable every yearWorking hours: full-time (40h/week)Monday to Sunday, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule (8:00-20:00)Salary conditions (*) – 2 options:Including free accommodation (shared flat, all bills included): 2.207€ gross/monthExcluding accommodation: 2.586€ gross/month(*) Compensation during the training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)For international candidates:Reimbursement of your initial flight expenses after 9 monthsAirport pick upYearly two-way flight ticket back to your home country (within the EU)Help in paperwork, opening bank account, etc. upon your arrivalFree Portuguese lessons, cooking classes, sports activities, and social events organized by the companyReal career opportunities in different career pathsYour Future Company:Located in Porto, you will find a company that takes care of you with your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world
