We are seeking a dedicated and enthusiastic Customer Service Representative to join our pharmacy project team in Porto. In this role, you will be our customers' first point of contact, ensuring they receive exceptional service and support. You will handle inquiries, manage orders, and provide detailed information about our pharmaceutical products and services. Join us in delivering top-notch customer care and contributing to the health and well-being of our community.
Your responsibilities and impact as a Pharma Advisor will be:
Contact via live chat, phone, E-mails, webforms or Social 1:1
Communication with Pharmacists and Health Care professionals
Management of consumer requests relating to information and complaints
Providing excellent solutions and service
Providing product advice in a professional, precise and timely manner
Skills, qualifications, and interests you need to succeed in this role:
Proficiency in the German language, with a minimum of C1 level
English language level of B2
Experience of at least 1 year working in a pharmacy in Germany, as either PTA (Pharmazeutisch - Kaufmännische/r Assistant/in = pharmaceutical commercial assistant) or PCA (Pharmazeutisch Technische/r Assistent/in = pharmaceutical technical assistant).
Exceptional communication skills, a strong sense of empathy, and a keen focus on ensuring customer satisfaction.
Demonstrated customer-centric approach, problem-solving abilities, and a collaborative mindset.
Solid IT skills, including efficiently utilising reporting tools for customer interactions.
Willingness and availability to work flexible shifts.
What's in it for you?
Type of contract: a long-term fixed-term contract, renewable every year
Working hours: full-time (40h/week)
Monday to Sunday, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule (8:00-20:00)
Salary conditions (*) – 2 options:
Including free accommodation (shared flat, all bills included): 2.207€ gross/month
Excluding accommodation: 2.586€ gross/month
(*) Compensation during the training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)
For international candidates:
Reimbursement of your initial flight expenses after 9 months
Airport pick up
Yearly two-way flight ticket back to your home country (within the EU)
Help in paperwork, opening bank account, etc. upon your arrival
Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
Real career opportunities in different career paths
Your Future Company:
Located in Porto, you will find a company that takes care of you with your career development, language skills, accommodation and social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
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