Pessoal De Informação Administrativa.

As the first point of contact for inquiries from our customers, your primary responsibilities will include:
-Reviewing incoming questions and feedback about accounts, purchases, game and technical issues
-Organising, tagging and/or answering tickets based on the defined protocol via our support tool;
-Detecting trends in inquiries and analyse the reason behind the complaint;
-Ensuring that the information shared with players is up-to date and correct;
-Reporting technical issues, bugs and feedback to relevant teams (Production, Art Marketing etc.);
-Suggesting ideas for improving player experience and our processes;