At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding and a valuation of more than $10 Billion, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
Talkdesk is seeking an energetic and personable People Operations Specialist to work alongside its global People team and report to our People Operations Manager. As a specialist, you will be the first point of contact for employees and external stakeholders to provide support across a range of areas including onboarding and offboarding, payroll, benefits, compliance, policy, and our People systems. You'll play a critical role in helping us scale our functions and processes in line with our global workforce strategy.
Responsibilities:
Acts as first responder to frequently asked questions from employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level People staff or management.
Process personnel actions in Workday throughout the employee lifecycle such as hiring, promotions, terminations, and transfers, to maintain organizational compliance and efficiency.
Establish and maintain department records and reports in Workday; recommend new approaches and procedures to further efficiency, accuracy, and automation improvements.
Reviews tickets in Jira portal and responds, or identifies next level support or appropriate team and ensures a seamless transition for support.
Supports and successfully collaborates with other centers of excellence such as Total Rewards, Payroll, Finance, and Talent.
Maintains the integrity and confidentiality of human resource files and records.
Conduct periodic audits of People processes and data to ensure accuracy and compliance.
Support special projects and initiatives related to People operations and process improvements.
Conducts or assists with new hire onboarding.
Assists with planning and execution of special events.
Performs other duties as assigned.
Requirements:
1-3 years of work experience as a People Operations specialist or generalist.
Proficient with Microsoft Office, GSuite Applications, DocuSign, and Workday.
General knowledge of ticketing systems like Jira.
An ability to handle sensitive and critical information, conversations/situations with tact and discretion.
Ability to work effectively in a hybrid team environment.
Excellent written and verbal communication skills.
Strong problem-solving skills, critical thinking, and a curiosity-driven, resourceful approach toward success.
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.).
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