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About this position
The PC&L Customer Specialist reports to the PC&L Customer BPE and has responsibility for a specific Region and/or Customer Group:
Drives the CUSTOMER business process (re)design and process improvements within Production Control and Logistics (PC&L) management, along with ensuring systems robustly support these;
Ensure that all our sites are executing the business processes inside the given framework, identify best practices to model future improved processes by keeping the system standards in place;
Supports the development and maintenance of a strong community of Key Users in the Plant, Regional and Global PC&L Organizations.
This Role also focuses on keeping up to date with industry standards and innovations through benchmark and best practices.
Your Role
Drives the design and effectiveness of the PC&L CUSTOMER processes, at Plant, Regional and Global level;
Responsible for resolving process issues raised by the teams and provide root cause analysis;
Monitor and audit proper execution of the defined standard processes and escalate if any deviation;
Identify areas for process improvement related to CUSTOMER business processes inside PC&L scope;
Development and roll out of new or changed business processes, create training material, provide Key User and End User training and lead routinely meetings with the plant Key User community;
Contribute to the PC&L Global Process Framework roadmap, while constantly seeking simplification and standardization of the landscape;
Be the PC&L CUSTOMER ERP system (SAP) expert, keeping up to date with developments in the SAP space and continually upgrading the functional knowledge;
In case of global or regional special projects, be a main participant in the project team;
Support the execution of the main transformation projects, in line with leadership prioritization, functional and business responsibility/scope;
Drive, together with the PC&L CUSTOMER BPE, the PC&L CUSTOMER Key User community;
Ensure a perfect Customer Order Management according to defined business process, across all Plants;
Be a central point of contact for the ASUX Plants for Customer Process and System related topics;
Be a key person for the main processes and organization of the Customers;
Support on the ASUX Plant training needs for Customer facing roles, to reach the defined Standard;
Collaborate and support the activities needed to achieve key performance indicators (for instance, OTTR, VOC);
Drive on-time and clean customer master data maintenance in SAP, under PC&L COPs responsibility;
Support the current Organizational Transformation as required.
Your Background
Bachelor of Science in International Relations, Logistics, Business Management, Systems Engineering, Manufacturing Engineering or other relevant area;
Knowledge of Supply Chain Processes (with preference for CUSTOMER related ones);
3+ years of significant Experience in a Business Process Role related to Customer and/or Order to Cash area;
Advanced knowledge of SAP SD (Sales & Distribution) module and of SAP CUSTOMER processes, and relevant experience as a professional SAP user in a challenging environment;
Good knowledge of the English language;
Analytical mindset, strongly process driven and used to view the performance through "process and people" angle;
Good working knowledge of MS office and integration with other systems;
Experience in a challenging automotive environment;
Skills and/or Experience as a leader & people manager in a global team environment.
Nice to haves (preferred qualifications)
Basic understanding of Lean principles and tools;
Basic knowledge on Six Sigma principles and tools;
Curiously investigate everything – ability to solving problems analytically, creatively and collaboratively.
Learn by doing – an entrepreneurial mindset that's driven by hands-on experimentation;
Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow.
Why join us?
You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.
Your Benefits at Aptiv:
• Competitive compensation package
Health insurance
Home office policy available & Flexible working hours
Opportunities to give back to the community
Apply today, and together let's change tomorrow!
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