Project Overview:
Join a forward-thinking team dedicated to revolutionizing payment solutions for small businesses! This is not just another customer service role; it's an opportunity to empower entrepreneurs to compete alongside the giants. Every day, you'll play a critical role in ensuring smooth and reliable support for a cutting-edge point-of-sale (POS) solution designed to simplify business operations.
Your Role:
As a Customer Service Representative for our POS platform, you will be the backbone of a friendly, competent customer experience team, handling inquiries via phone, email, and chat. Your empathy, resourcefulness, and dedication will help solve issues and support small businesses in achieving their goals.
Key Responsibilities:
Actively listen to customers' questions and concerns, providing accurate, effective solutions.
Troubleshoot and resolve issues related to orders, deliveries, payments, and returns.
Offer clear, concise information about our products and services.
Escalate and reroute complex matters to the appropriate departments when necessary.
Training & Compensation:
Training Duration : 2 weeks, 8 hours per day (schedule varies between 08:30 and 09:30, depending on your group).
Training Compensation : 106.80 EUR per week.
Salary Options :
1,247.96 EUR gross/month, including base salary, Christmas and Holiday bonuses, plus food allowance.
949.35 EUR gross/month with room allowance, base salary, Christmas and Holiday bonuses, plus food allowance.
Benefits:
Health & Wellness : Private health insurance, meal card, holiday bonuses.
Working Hours : 40 hours per week, 8 hours per day with a 1-hour lunch break.
Schedule : Monday to Friday (08:00 - 20:00) and Saturday/Sunday (08:00 - 17:00).
2 days off per week, coordinated with your shift manager and scheduled 4 weeks in advance.
Location & Remote Work:
Work Location : Remote within continental Portugal.
Joining Deadline : January 13, 2025.
Relocation & Accommodation:
If relocating, we've got you covered with:
Relocation Assistance : Airport pick-up, registration assistance, reimbursement of initial flight expenses.
Yearly Flight Ticket : Complementary round-trip ticket back to your home country within the EU.
Accommodation : Company-rented shared apartments for at least the first 14 months (fully furnished with all expenses covered).
Cultural Integration : Enjoy free Portuguese lessons, sports activities, cooking lessons, and more!
? Additional Notes:
Trial Period : 1-month trial period applies.
Contract : Temporary contract with potential for renewal and permanent employment.
If you're passionate about providing exceptional customer service and eager to support small businesses in thriving, we'd love to hear from you.
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