Partner Success Manager
Porto
Porto, Porto, Portugal Job Description:
THE ROLE
As a Partner Success Manager, you'll drive marketplace partner success by monitoring performance, identifying trends, and recommending process improvements. You'll master internal and partner operations to provide driven enhancements and develop tailored success plans to boost partner growth.
You'll proactively solve partner pain points, prioritize impactful solutions, and leverage automation and technology. Leading projects to improve catalogue management, fulfilment, returns, and inventory, you'll also enhance internal tools and performance metrics. Your efforts will significantly impact partner success and elevate our marketplace ecosystem.
WHAT YOU'LL DO
Continuously monitor and challenge performance of all marketplace partners, identify trends and propose changes to Farfetch and partners BAU processes and operating model.
Develop a deep knowledge of internal and partner operations processes, and provide analytical based recommendations to improve partners operations.
Develop tailored success actions plans and be able to influence partner adoption and promote partners growth.
Identify and implement opportunities to proactively act on partners pain points, prioritised by impact and taking into account automation feasibility and/or technological developments where applicable.
Lead partner-facing projects with a focus on catalogue management, fulfilment, returns and inventory management processes improvement.
Lead internal projects that impact partners' journey, tools, performance metrics and incentives system.
WHO YOU ARE
Strong communication skills, with the ability to clearly and effectively communicate complex ideas verbally and through written presentations.
A professional with advanced Microsoft Excel skills.
Experienced in a B2B environment.
Knowledge of logistics, country shipments and warehouses processes.
Able to lead multiple projects simultaneously and take ownership using data to drive decision-making.
Fluent in English (C level).
Driven for process optimization, organisation and planning.
Experienced in and knowledgeable of E-commerce and luxury retail is a plus.
Used to build and work with data visualisation tools (Tableau, Looker) is a plus.
High-level knowledge of SQL/Big Query is a plus.
REWARDS & BENEFITS
Health insurance for the whole family, flexible working environment and support tools.
Extra days off, sabbatical program and days for you to give back for the community.
Training opportunities and free access to Udemy.
Flexible benefits program.
EQUAL OPPORTUNITIES STATEMENT
FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
Before Applying
Through your application, we want to understand the skills and experiences you have that make you the perfect fit for this role and for FARFETCH. We're passionate about creating the conditions for Farfetchers to grow and develop but we're also looking for people who can hit the ground running, so make sure to apply for a position where you feel you can thrive.
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