Partner Implementation Manager
Porto
Porto, Porto, Portugal Job Description:
THE ROLE
Reporting to the Manager of Partner Implementation, you will manage Partner Implementation Projects, enabling the Partner Lifecycle on the Farfetch Marketplace. This includes Onboardings, Expansions, Solution Upgrades, and Terminations. You will be responsible for assessing, designing, and coordinating the end implementation, ensuring timely project delivery and partner proficiency. This role is a blend of project management and solutions expertise, where you will serve as a reference for Farfetch B2B Operations and Technology. Extensive collaboration with various internal and external stakeholders is essential to ensure a seamless and successful partner implementation onto the platform.
WHAT YOU'LL DO
Lead Partner Implementation Projects:
Serve as the primary point of contact for partners throughout the implementation process;
Establish and communicate a clear timeline and progress of the project, making clear all the deliverables, dependencies, milestones, and responsibilities, while ensuring proactive communication, anticipating roadblocks and escalating to management when needed;
Collaborate closely with internal teams such as Business Development, Integrations, Finance, and Creative Operations to ensure smooth and timely implementation delivery;
Design partners' end solutions based on existing capabilities or gather requirements for new capabilities when applicable;
Train partners to ensure they can efficiently and autonomously manage tools, processes, and results;
Assist partners during integration tests, placing test orders and returns, and coordinating internal and external teams for troubleshooting;
Be the Farfetch subject matter expert on end B2B processes such as Catalogue, Fulfilment, Finance and Support, regardless of if processes are done in an integrated or manual way;
Lead Marketplace-wide Partner services rollouts. Be the internal Partner Services Point of Contact to manage tooling and/or integrations rollouts, coordinating Pilot Partners, developing training material content and training internal teams;
Contribute to the continuous development and improvement of the Partner Implementation Service by building and/or reviewing processes and documentation, and continuously improving external training content.
WHO YOU ARE
Experienced in managing projects and execution;
Skilled communicator with the ability to build and maintain strong relationships, capable of influencing towards action and commitment;
Detail-oriented and highly organised, capable of managing multiple projects simultaneously;
Highly curious, proficient in assessing technical requirements and designing effective solutions;
Adept at problem-solving and developing quick mitigation strategies;
Experienced in training and supporting partners for proficiency and autonomy;
Collaborative, working effectively with diverse teams;
Passionate about efficiency, always seeking better ways to deliver value;
Committed to quality, ensuring the job is not only done but well done;
Proficiency in Italian, French, and/or Spanish is a plus.
REWARDS & BENEFITS
Health insurance for the whole family, flexible working environment and support and tools;
Extra days off, sabbatical program and days for you to give back for the community;
Training opportunities and free access to Udemy;
Flexible benefits program.
EQUAL OPPORTUNITIES STATEMENT
FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
Before Applying
Through your application, we want to understand the skills and experiences you have that make you the perfect fit for this role and for FARFETCH. We're passionate about creating the conditions for Farfetchers to grow and develop but we're also looking for people who can hit the ground running, so make sure to apply for a position where you feel you can thrive.
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