.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job Description:Job Summary: Are you ready to exceed customer service and quality objectives? Are you capable of spotting possibilities for improvement and also training your colleagues on how to improve? Do you think you can achieve operational excellence? Then we are looking for you!! We are constantly working to remain the best service provider in the industry. To remain the best, we need talented, motivated, and brilliant people. UPS is looking for a package center supervisor with forward-thinking, analytical, and communication skills. This is not a job for anyone; we are looking for a special character... we are looking for YOU!What would your day-to-day be like?You do consistent follow-up on monthly performance goals to track and evaluate service objectives; You analyze performance metrics to ensure service processes and procedures support business objectives; You analyze performance trends to determine areas for improvement and raise performance expectations where appropriate; You gather performance trend data for senior management to determine improvement areas and raise expectations where appropriate; You maintain and update Operational Excellence databases to ensure the availability of best practices and service trends for department personnel; You develop weekly service reports to inform senior management of service levels; You conduct servicetrend analyses to determine the best service improvement strategies; You provide ongoingfeedback and support to OPS Managers to improve performance.What we offer?Competitive salary + bonusContinuous training.It is a varied job with potential for growth.What do we expect from you?A high level of English is essential; Bachelor's degree essential.Resolutive leader capable of solving routine changes in operations; Business mindset with the desire to always improve anything that comes in your path; A proactive attitude and flexibility are required.Excellent organizational skills with great attention to detail.Strong communication, management skills, and effective presentations; Previous experienceleading teams; Change agility: quick learning from successes and failures and adaptability to change in uncertain situations; Up for a challenge!How we recruit: At UPS, equal opportunity, fair treatment, and an inclusive work environment are of the utmost importance. We are committed to a policy of fair treatment of people, selection, training, promotion, and compensation based on merit, experience, and other job-related criteria