Order Management & Csupport – German Speaker (M/F/D) Lisbon – Hybrid Working Mod

Your new role: As part of a dynamic and growing team, you'll have the chance to make a meaningful impact as a Customer Service Order Management in this Shared Service Centre. Main tasks: Receive and distribute incoming customer orders; Communicate order entryand fulfillment issues with Sales and Customer Experience members; Ensure record accuracy by maintaining data integrity during the order entry process; Handle order managementfrom entry to delivery and resolve complex customer billing issues; Collaborate and coordinate cross-functionally with Customer Care, Pricing Team and Accounts Receivable to ensure correct information; Identify continuous improvement opportunities; Provide support to other Care team members as needed; Follow up on internal holds pertaining to credits processed on behalf of customers; Intimately understand proper case handling process and can identify different business unit responsibilities. What you need to be successful: Minimum 2 years of experience in a customer service role; Language Skills: German Native & English Fluent; Experience working withERP systems: Oracle, Agile and Salesforce preferred; Previous Shared Services professional environment is a nice to have. What the company can offer you: Hybrid working model; Annual Bonus; MealAllowance; Health Insurance; The amazing opportunity to be part of the first team in Portugal. Next step: In case you are interested in this opportunity, click on "Apply Now" to send us your updated CV. #J-18808-Ljbffr