Order Management & Csupport – German Speaker (M/F/D) Lisbon – Hybrid Working Mod

Your new role:

As part of a dynamic and growing team, you'll have the chance to make a meaningful impact as a Customer Service Order Management in this Shared Service Centre.

Main tasks:
Receive and distribute incoming customer orders;Communicate order entry and fulfillment issues with Sales and Customer Experience members;Ensure record accuracy by maintaining data integrity during the order entry process;Handle order management from entry to delivery and resolve complex customer billing issues;Collaborate and coordinate cross-functionally with Customer Care, Pricing Team and Accounts Receivable to ensure correct information;Identify continuous improvement opportunities;Provide support to other Care team members as needed;Follow up on internal holds pertaining to credits processed on behalf of customers;Intimately understand proper case handling process and can identify different business unit responsibilities.What you need to be successful:
Minimum 2 years of experience in a customer service role;Language Skills: German Native & English Fluent;Experience working with ERP systems: Oracle, Agile and Salesforce preferred;Previous Shared Services professional environment is a nice to have.What the company can offer you:
Hybrid working model;Annual Bonus;Meal Allowance;Health Insurance;The amazing opportunity to be part of the first team in Portugal.Next step:
In case you are interested in this opportunity, click on "Apply Now" to send us your updated CV.

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