BE AN ESSENTIAL PART OF EVERYDAY LIFE
Position: Oracle Senior Functional Support Analyst
Customer: DHL Supply Chain
Grade: RCS K
Contract Type: Full Time (Permanent)
Location: Remote (UKI) - Ad hoc travel to Milton Keynes
Join our dynamic team as we embark on a global program to migrate all countries and users from R12 to Oracle Fusion Cloud ERP Finance.
We are currently seeking a talented Oracle Senior Finance Applications Functional Support expert with a strong background in Oracle Financials (AP, AR, CM, FA & GL) and Procurement. This role offers an exciting opportunity to contribute to system functional configuration management and issue resolution. Come be a part of this transformative journey and make a real impact in our organization!
If this sounds like a team you would like to join … keep reading.
Key Responsibilities: Primary point of contact with Oracle financial users to record, resolve and escalate issues (financial/procurement functional) within global Oracle Financial systems whilst adhering to agreed service level agreements. Work as part of a globally distributed team supporting users in approximately 50 countries. Manage Oracle Fusion Cloud ERP Finance and E-Business Suite (EBS) R12 (v12.2.9, v12.2.5 & v12.1.3). Utilize ServiceNow ITSM for ticket resolution. Communicate with users and third-party vendors to resolve issues effectively. Keep users informed regarding issue tickets/system changes/downtime. Continuously work towards service improvements and efficiencies. Resolve Level 1/2/3 Oracle Finance issue tickets as per SLA. Follow System Administration procedures and protocols. Manage full life cycle of allocated Oracle projects. Provide problem-solving and solutions within areas of expertise. Create and adhere to all relevant procedures/processes. Share knowledge and support peers. Stay updated with specialist knowledge of all Oracle modules for current and future developments. What We Need From You: 5+ years of knowledge and experience in Functional Support for Oracle Fusion Cloud ERP Financials and Procurement, including EBS R12. Highly experienced in call to ticket resolution utilizing a helpdesk ITSM escalation platform – ServiceNow. Experience with Oracle SQL. Extensive experience in a customer-facing IT support environment. Ability to work under pressure to meet strict deadlines and prioritize workload. Collaborate effectively as part of a globally distributed high-performing support team. Outstanding organizational skills, particularly in communicating and monitoring key issues. Excellent communication skills with the ability to engage at all levels. Ability to prioritize in a highly pressured environment. Strong analytical skills to identify and resolve a range of problems. Proficient in the use of MS Office Suite/Outlook. Commitment to ongoing personal development. Adaptable and flexible individual. Advanced problem-solving skills. Ability to influence at all levels of the business. Motivated and enthusiastic with a dedication to quality service. Ability to work independently and remain focused under pressure. Confident team player with attention to detail. Effective liaison with users, colleagues, support partners, and third-party vendors. Assertive with strong interpersonal skills. Desirable: Professionally recognized Oracle examinations/qualifications. Experience or qualifications in management/financial accounting theories (AAT/ACCA/CIMA, any stage a plus). What You'll Need to Do Next: If you have a proven track record of achievement that matches the requirements for this role and are looking for your next career move, simply apply online ensuring that a full up-to-date CV is attached with your application.
We will ensure that all our resourcing movements are fair, transparent, and consistent across the globe. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. We aim to ensure our workplaces are free from discrimination and that all employees and potential future employees are treated fairly and with dignity and respect.
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