.BE AN ESSENTIAL PART OF EVERYDAY LIFE Position: Oracle Senior Functional Support AnalystCustomer: DHL Supply ChainGrade: RCS KContract Type: Full Time (Permanent) Location: Remote (UKI) - Ad hoc travel to Milton Keynes Join our dynamic team as we embark on a global program to migrate all countries and users from R12 to Oracle Fusion Cloud ERP Finance. We are currently seeking a talented Oracle Senior Finance Applications Functional Support expert with a strong background in Oracle Financials (AP, AR, CM, FA & GL) and Procurement. This role offers an exciting opportunity to contribute to system functional configuration management and issue resolution. Come be a part of this transformative journey and make a real impact in our organization! If this sounds like a team you would like to join … keep reading. Key Responsibilities: Primary point of contact with Oracle financial users to record, resolve and escalate issues (financial/procurement functional) within global Oracle Financial systems whilst adhering to agreed service level agreements. Work as part of a globally distributed team supporting users in approximately 50 countries. Manage Oracle Fusion Cloud ERP Finance and E-Business Suite (EBS) R12 (v12.2.9, v12.2.5 & v12.1.3). Utilize ServiceNow ITSM for ticket resolution. Communicate with users and third-party vendors to resolve issues effectively. Keep users informed regarding issue tickets/system changes/downtime. Continuously work towards service improvements and efficiencies. Resolve Level 1/2/3 Oracle Finance issue tickets as per SLA. Follow System Administration procedures and protocols. Manage full life cycle of allocated Oracle projects. Provide problem-solving and solutions within areas of expertise. Create and adhere to all relevant procedures/processes. Share knowledge and support peers. Stay updated with specialist knowledge of all Oracle modules for current and future developments. What We Need From You: 5+ years of knowledge and experience in Functional Support for Oracle Fusion Cloud ERP Financials and Procurement, including EBS R12. Highly experienced in call to ticket resolution utilizing a helpdesk ITSM escalation platform – ServiceNow. Experience with Oracle SQL. Extensive experience in a customer-facing IT support environment. Ability to work under pressure to meet strict deadlines and prioritize workload. Collaborate effectively as part of a globally distributed high-performing support team. Outstanding organizational skills, particularly in communicating and monitoring key issues. Excellent communication skills with the ability to engage at all levels. Ability to prioritize in a highly pressured environment. Strong analytical skills to identify and resolve a range of problems. Proficient in the use of MS Office Suite/Outlook. Commitment to ongoing personal development. Adaptable and flexible individual. Advanced problem-solving skills. Ability to influence at all levels of the business
