.BE AN ESSENTIAL PART OF EVERYDAY LIFEPosition: Oracle Senior Functional Support AnalystCustomer: DHL Supply ChainGrade: RCS KContract Type: Full Time (Permanent)Location: Remote (UKI) - Ad hoc travel to Milton KeynesJoin our dynamic team as we embark on a global program to migrate all countries and users from R12 to Oracle Fusion Cloud ERP Finance.We are currently seeking a talented Oracle Senior Finance Applications Functional Support expert with a strong background in Oracle Financials (AP, AR, CM, FA & GL) and Procurement. This role offers an exciting opportunity to contribute to system functional configuration management and issue resolution. Come be a part of this transformative journey and make a real impact in our organization!If this sounds like a team you would like to join ... keep reading.Key Responsibilities:Primary point of contact with Oracle financial users to record, resolve and escalate issues (financial/procurement functional) within global Oracle Financial systems whilst adhering to agreed service level agreements.Work as part of a globally distributed team supporting users in approximately 50 countries.Manage Oracle Fusion Cloud ERP Finance and E-Business Suite (EBS) R12 (v12.2.9, v12.2.5 & v12.1.3).Utilize ServiceNow ITSM for ticket resolution.Communicate with users and third-party vendors to resolve issues effectively.Keep users informed regarding issue tickets/system changes/downtime.Continuously work towards service improvements and efficiencies.Resolve Level 1/2/3 Oracle Finance issue tickets as per SLA.Follow System Administration procedures and protocols.Manage full life cycle of allocated Oracle projects.Provide problem-solving and solutions within areas of expertise.Create and adhere to all relevant procedures/processes.Share knowledge and support peers.Stay updated with specialist knowledge of all Oracle modules for current and future developments.What We Need From You:5+ years of knowledge and experience in Functional Support for Oracle Fusion Cloud ERP Financials and Procurement, including EBS R12.Highly experienced in call to ticket resolution utilizing a helpdesk ITSM escalation platform – ServiceNow.Experience with Oracle SQL.Extensive experience in a customer-facing IT support environment.Ability to work under pressure to meet strict deadlines and prioritize workload.Collaborate effectively as part of a globally distributed high-performing support team.Outstanding organizational skills, particularly in communicating and monitoring key issues.Excellent communication skills with the ability to engage at all levels.Ability to prioritize in a highly pressured environment.Strong analytical skills to identify and resolve a range of problems.Proficient in the use of MS Office Suite/Outlook.Commitment to ongoing personal development.Adaptable and flexible individual.Advanced problem-solving skills.Ability to influence at all levels of the business.Motivated and enthusiastic with a dedication to quality service
