ABOUT US Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone.
Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries.
We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued.
We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
THE ROLE As Indie Campers Operations Strategy - Customer Experience Specialist, you will be responsible for collecting, analyzing, and leveraging customer information and feedback to drive continuous improvement initiatives.
This role is crucial for enhancing our service quality and ensuring our customers have a seamless and positive experience.
You will be joining our Operations Strategy team in our Lisbon HQ, reporting directly to the Operations Strategy Director, and working very closely with other areas of Operations Strategy.
As well as other departments such as Support & Admin and Global Services. WHAT WILL YOU WORK ON?
Develop and implement strategies for collecting customer feedback and data through various channels (surveys, direct communication, social media, etc.).
Analyze customer feedback to identify trends, pain points, and areas for improvement.
Collaborate with cross-functional teams to develop and execute action plans based on customer insights.
Monitor and evaluate the effectiveness of customer experience initiatives and make recommendations for adjustments as needed.
Create and maintain a customer feedback database to track and manage customer information and feedback.
Conduct regular reviews of customer feedback processes to ensure they are efficient and effective.
Develop and deliver training programs to educate employees on the importance of customer feedback and how to collect it effectively.
Prepare and present detailed reports on customer experience metrics and improvement initiatives to senior management.
Stay up-to-date with industry trends and best practices related to customer experience and feedback management.
Foster a customer-centric culture within the organization, promoting the importance of exceptional customer service WHO ARE WE LOOKING FOR?
Master Degree in Business Management, Engineering or similar; Minimum of 3-5 years of experience in strategic consulting, customer experience preferably within the transportation or rental industry or a similar role Strong analytical skills with the ability to interpret customer data and feedback.
Proven experience in developing and implementing customer feedback strategies.
Exposed to fast-paced expansion and internationalization; Proven track record of developing and implementing strategic initiatives that align with organizational goals; Excellent project management skills with the ability to manage multiple initiatives simultaneously; You thrive in fast-paced environments and feel comfortable with ever-changing situations; You are motivated by taking ownership of your projects; Fluency in English is mandatory Are you ready to Go Indie?