Powerdot started with the vision that charging your car should be as easy as charging your smartphone. And so for that to happen, chargers need to be available where people naturally spend their days.Our mission? is as simple as ambitious - Accelerate Sustainable Mobility by investing in, installing, and operating EV chargers with a cutting-edge business model. We help businesses find the right charging solutions for their customers. Today, we've partnered with over 1,200 businesses across Portugal, Spain, France, Belgium, Luxembourg, and Poland, with more than 2,200 contracted locations.Who are we? Firstly, we are Partner Obsessed creating bespoke solutions to better serve our partners' customers. Secondly, we love the challenge of making EV charging simpler, readily available, and integrated with diverse retail and service experiences. Finally, we are all about growing, expanding our network, our partners' businesses, and the professional development of our team, all while driving the EV ecosystem forward.Who are you? We seek empowered top performers who share our mission and values, and who are ready to think disruptively and join our exciting journey.Responsibilities:Support local operations teams in Portugal, Spain, France, Belgium, Luxembourg, and Poland.Build and optimize processes or tools to help the CommOps team increase network uptime and provide world-class maintenance.Create new processes to accelerate various operations in the European markets.Manage several stakeholders simultaneously.Support teams with strategic and operational data.Identify new strategic avenues for process optimization.Prepare & monitor data reports and analytics for informed decision-making.Manage the team responsible for monitoring and backlog management of Powerdot's network.The Candidate we are looking for:2-3 years' experience in a technical support position and/or as manager of a Customer Success or technical support team.Excellent written and verbal communication skills, capable of succinctly explaining progress and obstacles.Analytical mind and comfort with figures.Excellent organizational skills with a sense of priorities.Strong entrepreneurial spirit with the autonomy to make quick decisions.Rigorous and agile, able to analyze performance and draw appropriate conclusions.Appetite for sustainable mobility and desire to succeed in a fast-growing market. Experience in electric mobility is a plus.Good level of English required.Based in Lisbon or willing to move.Get to know our benefits!Private health insurance.Flexible work hours.Annual offsite - last year it was Tróia, Portugal!Recurrent team building activities.At Powerdot, we believe that the best solutions and the most innovative ideas come from the coexistence of people with different backgrounds that reflect the diverse world we live in. We seek a culture of diversity and inclusion, where equal opportunities and mutual respect prevail, and everyone has the opportunity to speak up, challenge the status quo, and make a difference.
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