.Operations Manager (French Speaker) Lisboa Job Description: Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off. We're a highly ambitious working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you. What you'll do: You will monitor and improve our wholesale operations & service performance for assigned European Markets. You will assist in the onboarding of our retailers and setting all requirements in the systems. You will steer and run all operational tasks related to our retailer accounts, including assisting in setting up promotions. You will ensure all stakeholders are aligned to achieve goals in terms of OTIF and customer satisfaction. You will be the POC for internal teams on related questions. You strive for process improvements, documenting and enhancing existing processes. Work with accounts to develop operational strategic plans that align with their business objectives and drive growth opportunities. Cooperate frequently with key stakeholders such as Sales, Logistics (both B2B and D2C Warehouses), and Production. Who we're looking for: Ideally, you have experience as an Order Manager in a B2B environment related to operations account management, commerce, or a similar environment. You are a highly structured person capable of multitasking and working under pressure. You do not shy away from problems but rather act on and find solutions. You are proactive and challenge the status quo. You enjoy managing multiple stakeholders and excel in communication. You strive to improve the performance of your responsible Markets on an operational level and facilitate their day-to-day operations. You enjoy working with stakeholders and building strong relationships. You have great MS Excel skills. Being familiar with platforms such as Fluent Commerce and Tableau is a plus. Fluency in English and a minimum of C1 in French is a mandatory requirement. What we offer: A combination of personal and company growth to accelerate your career and help you reach your goals. The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team. Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA. To work and learn from experts in diverse fields and get to know your team members at exciting company events. Become an Emmie
