Experience the power of a- changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help- known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.If you're looking to grow and be inspired, as an Operations Manager, you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.What you will do in this roleAs an Operations Manager, you will:Supervise a group of team leaders, and be primarily responsible for delivering to SLAs and schedule for tasks performed.Support and analyze project budget and resource allocation.Handle day operations with a focus on analytics, coaching, recognition, and performance management.Interact regularly with the clients to share updates, lead operational and project/program level reviews.Be responsible for client and employee satisfaction and reduce attrition by working closely with HR, while also collaborating with other process owners and training and quality managers to share best practices and drive higher results.Be operationally focused with a solid understanding of the workflow with skills to handle client interactions.Manage weekly reporting for all projects and tasks according to each specification and follow up with specific stakeholders where applicable.Advocate on behalf of clients and represent clients' needs as appropriate to senior management.Concentrix is a great match if you:Are proficient or bilingual in English.Have excellent interpersonal skills, relationship management, communication, analytical, presentation skills, and attention to detail.Possess a pro-active, entrepreneurial mindset, looking for win-win solutions to deliver additional value to clients without losing sight of internal goals.If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.What's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).Competitive salary and performance bonus.Career development programs, specialized courses, and language classes.Experience the best version of you!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ changers around the globe call Concentrix their "employer of choice."Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.Eligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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