.Location Aveiro, Portugal Language English Description Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. If you're looking to grow and be inspired, as an Operations Manager, you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. What you will do in this role As an Operations Manager, you will: Supervise a group of team leaders, and be primarily responsible for delivering to SLAs and schedule for tasks performed. Support and analyze project budget and resource allocation. Handle day-to-day operations with a focus on analytics, coaching, recognition, and performance management. Interact regularly with clients to share updates and lead operational and project/program level reviews. Be responsible for client and employee satisfaction and reduce attrition by working closely with HR, while also collaborating with other process owners and training and quality managers to share best practices and drive higher results. Be operationally focused with a solid understanding of the workflow with skills to handle client interactions. Manage weekly reporting for all projects and tasks according to each specification and follow up with specific stakeholders where applicable. Advocate on behalf of clients and represent clients' needs as appropriate to senior management. Your qualifications Concentrix is a great match if you: Are proficient or bilingual in English. Possess excellent interpersonal skills, relationship management, communication, analytical, presentation skills, and attention to detail. Have a proactive, entrepreneurial mindset, looking for win-win solutions to deliver additional value to clients without losing sight of internal goals. What's in it for you In this role, we offer benefits that help you support your unique lifestyle: Full-time with indefinite contracts (negotiable depending on your experience and our client's needs). Competitive salary and performance bonus. Career development programs, specialized courses, and language classes. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal-opportunity employer We're proudly united as one team, one company, globally
