At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world's leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino's, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet. THE ROLEThe Fleet Operation Associate will be responsible for proper care and function of all bikes as we launch our operation in Portugal. This requires:People Management Warehouse team (mechanics, site managers, field technicians, etc) will report to you. Sustainably maximise workshop productivity. Make Zoomo the best place to work and execute a mechanic hiring, training and retention program which can keep up with our rapid growth. Process Design Regular and timely reviews of the fleet maintenance requirements Reacting quickly to critical repair situations as they arise and coordinating an appropriate response. Analysis of business inefficiencies and propose solutions to our leadership team. Working cross-functionally to analyze data and drive ad hoc initiatives to completion including working closely with Warehouse Managers to set and uphold quality standards across the business, using data to manage and optimize. Work with the Area Manager and Global Fleet team to develop and implement health, safety, security, and environmental strategies. Logistics Coordinating between field and warehouse operations to ensure bikes are moved and repaired in a synchronised manner. Timely and clear communication to customers, account managers, store supervisors and clients, around bike delivery. Coordinating inter-market logistics. Tracking and ordering of spare parts & equipment. ESSENTIAL SKILLS, EXPERIENCE & QUALIFICATIONS1-2 years experience in a similar role, at a consultancy, at a start-up and ideally with exposure with logistics or bikes. Self-starter: You know where to find information and to solve problems. You love building things your way. Team player: You are always keen to give a hand and prefer to work in a supportive environment where we give more value to team's results than to individual performance. Adaptable to change: You are craving to work collaboratively in a fast-paced, ever-changing environment and you are comfortable working under pressure Analytical thinker: You are comfortable with data and ambiguity; able to both delve into the details and operational tactics, and engage meaningfully on the big picture or overall strategy Effective communication: You have excellent communication skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations Joyful: you are ready to smile and have fun with us, even if things go wrong. We care about and back each other up Passion: you believe in e-mobility, Zoomo's mission, and our values PREFERABLETraits that we are looking for:Proactive and passionate self-starter with bias towards action and constant prioritization. Track record of "getting things done , Know when you have enough insight to make-a-call and apply the 80 / 20 rule – rapid high-quality decisions Analytical - Able to 'think big' as well as execute 'on-the-fly' Strategic thinker - Can stay one step ahead when thinking about the impact of the changes Adaptable fixer - enthusiastic, flexible & adaptable with the ability to remove barriers & bottlenecks via facilitation, creativity & resourcefulness. Can build "stuff" - approaches, processes, tools and change methodologies Inquisitive - infectiously curious, thoughtful and happy to question the status-quo Has fun and enjoys working in a collaborative environment. We offer you the chance to be part of a team at the cutting edge of the world's electrification journey, including: Working with a switched on team that strives to make the streets greener and serve the rider A competitive salary Benefit from the company's success, through equity options Global and country-specific benefits packages Monthly team outings & events Get to know our product by using one of our e-bikes Annual learning and development allowance Mental wellbeing support Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all. #LI-ONSITE #LI-CS1
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