About LUGGit: LUGGit's vision is to create an end-to-end luggage-free travel experience for everyone!
We are building a multi-platform solution that allows every traveler to request a Keeper (driver) in advance or in real-time to collect and deliver luggage where and when they need it.
Our journey highlights: +20,000 Customers served and +100,000 bags carried with +3,000 reviews on Trustpilot (4.9/5);9 European cities and planning to open 5 more in 2025;€2.2M raised in funding;2nd Most Innovative Tourism Solution in the World by the World Tourism Organization.Do you share our values? You are obsessed with excellence in everything you do;You are an ambitious person who takes initiative, always aiming for more;You are a true owner of your opinions and actions;You like to play as a team, overcoming defeats and celebrating victories together;You are excited about embracing the challenge of redefining how people travel around the world.About the role: We are looking for a highly motivated Operations Trainee to join our Operations team. In this role, you'll be at the heart of our operations, bridging the gap between our customers and Keepers, making a real impact on service quality and the overall customer experience. Your mission will be to monitor and improve daily operations, make key decisions on the go, and ensure every customer interaction is nothing short of exceptional. We'll rely on you to optimize processes, come up with new ways to improve, challenge the norm, and push boundaries.
This is an excellent opportunity for someone looking to build a career in operations management within a fast-paced, global environment.
What do we expect from you? Manage the daily operations across different countries, making quick decisions and solving logistic challenges;Be the go-to contact point for customers and Keepers, delivering top-notch assistance every time;Dive into processes and workflows, uncovering smarter, faster, and more efficient ways to get things done;Work closely with cross-functional teams, like data, business development and technology.Requirements: Recently graduated in Industrial Engineering and Management, Management, Engineering, or a related field;Eligible for professional internship via IEFP;Strong analytical skills, problem-solving abilities, and sound decision-making;Ability to work comfortably with Excel and similar tools;Full fluency in Portuguese and English;Excellent verbal, written, and interpersonal communication skills.What do we offer? 6-month trainee plan to get you started in the work environment in an ideal environment to grow professionally and personally, knowing that your decisions directly impact the business and that you will make them surrounded by an incredible multi-disciplinary team;Flexible work schedule (we believe in people and their commitment: our goals, your time);Remote work regime: with 1 day every two weeks at our HQ Office in Aveiro (you can be located wherever in Portugal).Get in touch with us at ******.
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