.Job Type: PermanentBuild a brilliant future with HiscoxAbout us:HISCOX is an international insurer specialized in the market of luxury goods & property, and high end professional insurance. As experts in risk we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth.In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees' well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule.The RoleOperations and Processes Senior Consultant is a role in the Operations & Process Management team, which is part of the European Change Team. It is responsible for supporting the implementation, maintenance and monitoring of the Process Management Framework, supporting Countries and Functions across Europe in adopting and following the standard and their constant monitoring and update. Additionally, this role is responsible for assuring the quality of the individual deliverables across European Countries, Functions and overall projects and programmes making sure that the documentation is up to standard and updated. Finally, it is the Senior Consultant's responsibility to ensure consistency across processes, support continuous improvement efforts connect the dots across multiple geographies and different local functions, and be able to advise on the end to end implications of each process.Main focus of this role:Support the process of moving to the standard in European processes, actively mapping those processes when requiredEnsure processes' consistencyAdvise on best practices and ensure end to end is consideredArticulate business requirements when needed as a consequence of a new or updated business processConsidering our transformation journey to improve the processes and architectural landscape in Europe, there is the opportunity to shape the path and support embedding the new standards.There is also the need to contribute to other Operations & Process Management initiatives. These include the intelligent automation of processes, and the management of European non-core solutions (e.G. CRM, Contact Screening, Complaints Management). To ensure the success of that, this role requires a solid knowledge of process mapping, continuous improvement, as well as good communication and stakeholder management skills
