Operations Agent | Portugal | Madeira - ()

Empresas: TUI Musement We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Madeira, Portugal. You will be responsible for communicating booking updates with our key excursion & transfer suppliers and destination teams to ensure a smooth Service Delivery operation. If you have got the right to work in Portugal, live on Madeira (in or close to Funchal) and speak English, keep on reading! ABOUT OUR OFFER Competitive salary and benefits as standard. 37.5 working hours/week. Food allowance of 7€ per day worked. We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.?? Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.? We offer permanent contracts, starting as soon as possible, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise. ABOUT THE JOB Managing and communicating all bookings, last minute bookings and amendments, communicating to the destination team and suppliers guaranteeing services as smoothly as possible while optimising costs and load factor. Solving daily operational incidents relating to excursions and/or transfers to guarantee that our Service Level Agreements are met. Ensure all reservations are managed in detail and suppliers receive them on time. Ability to think quickly to replan, accordingly to vehicle/guide availability. Excellent communication skills necessary in English and in local language to deliver information to the service delivery team and suppliers. Requisitos : Great organisational skills and ability to work in a fast-paced environment. Experience in the leisure and tourism industry – ideally in a booking admin position is desirable. Able to work in a flexible manner (including different shifts Monday-Sunday) You can solve problems independently and embrace our digital culture, plus you easily adapt to a variety of changes in ways of working and quickly learn new skills. Collaborative approach, a real team player. Excellent communication skills, both verbal and written?in Portuguese and in English is required for this role.