Job Title: Onsite French-Speaking Customer Service Representative
Location: Porto, Portugal
Industry: Website Technical Solutions
Job Type: Full-Time (Rotative Shifts)
Salary & Benefits: Competitive SalaryHealth and Life Insurance (Comprehensive coverage from day one)Meal AllowanceTransport AllowanceCareer Growth & Development OpportunitiesCompany-Provided Equipment (Laptop, tools, and software) Work Onsite: The role is based onsite in Porto, Portugal
Shift Details: Working Hours: Monday to Sunday – 24/7 Rotative Shifts (Including Night Shifts)Days Off: 2 Rotative Days per weekShift Pattern: Rotating shifts covering morning, afternoon, and night shifts Language Requirements: French (Minimum C2 level required)English (Intermediate proficiency preferred) Job Description:
We are seeking a French-Speaking Customer Service Representative to join our growing team in Porto, Portugal. This is an exciting opportunity to work onsite in the website technical solutions industry, helping customers with their technical queries and providing excellent service in a fast-paced, innovative environment. If you are passionate about technology, problem-solving, and customer service, this is the role for you!
The successful candidate will play a key role in assisting French-speaking customers with various technical issues related to website services. You will troubleshoot problems, provide guidance on the usage of website tools, and ensure customers receive timely, effective support. While previous experience in customer service or technical support is beneficial, it is not required. We value people who are eager to learn, adaptable, and able to thrive in a dynamic work environment.
You will be working onsite in Porto, providing assistance through multiple channels including phone, email, and live chat. As a key part of the team, your role will directly contribute to customer satisfaction and the overall success of the company.
In addition to providing customer support, you will receive comprehensive training, the necessary tools to perform your duties, and access to various career development opportunities. We pride ourselves on creating an inclusive and collaborative work environment that fosters growth and advancement.
Key Responsibilities: Provide high-quality customer service to French-speaking clients, assisting with technical issues related to website services and solutionsTroubleshoot technical issues, analyze customer queries, and deliver efficient solutions for website setup, configuration, and usageGuide customers through technical steps, ensuring they understand and can fully utilize website featuresAssist customers with website-related problems, including errors or performance issues, ensuring prompt resolutionsDocument all interactions with customers using our customer relationship management (CRM) system for tracking and follow-up purposesEscalate complex issues to appropriate teams when necessary, ensuring customer concerns are resolved as quickly as possibleMaintain confidentiality and adhere to data protection policies while handling sensitive customer informationProvide feedback to management about recurring issues or improvements that could enhance the customer experienceWork under pressure during peak times and handle multiple customer inquiries at onceEnsure customer satisfaction by resolving issues in a timely and professional mannerCollaborate with colleagues to share knowledge and help solve challenges to improve the overall customer experienceAssist customers with account settings, billing issues, website features, and general troubleshootingFollow company guidelines while maintaining quality and consistency in customer service delivery Skills and Qualifications: Fluency in French (Minimum C2 level required)Intermediate English (B2 level or higher preferred)Prior experience in customer service or technical support is a bonus but not a requirementStrong communication skills, both verbal and written, with a customer-first attitudeTechnical aptitude and a willingness to learn and troubleshoot website servicesAbility to work in a fast-paced environment, managing multiple tasks and customer interactions simultaneouslyStrong problem-solving skills with the ability to quickly analyze and resolve technical issuesComfort with night shifts and working on weekends as part of the 24/7 rotating shift patternAbility to handle repetitive tasks while maintaining focus and efficiencyStrong attention to detail and the ability to document and track customer issues accuratelyEU ID required for work in PortugalResidence Card (for non-EU nationals) Additional Benefits: Health and Life Insurance: Comprehensive coverage from day one, ensuring your well-beingCareer Growth Opportunities: Continuous training and internal promotion opportunities to grow your careerMeal Allowance: Daily meal allowance to cover lunch and snacksTransport Allowance: Monthly allowance to assist with transportation costsProfessional Development: Access to certifications and career advancement training to help you grow in your roleCompany-Provided Equipment: Laptop and all necessary tools to help you succeed in your roleCollaborative Work Environment: Be part of a friendly, team-oriented atmosphere where cooperation and support are key to success