.Join Our Exciting Journey as an Onboarding Specialist! Are you an entrepreneurial problem-solver who thrives in dynamic environments? Do you love helping others and have a knack for making complex things simple? If you're a dedicated go-getter with a customer-first mentality, we want you on our team at Passion.Io! Your Mission As an Onboarding Specialist, you'll provide a frictionless and engaging onboarding experience for our creators, understanding their unique needs and guiding them seamlessly through the initial stages of their journey with our platform. What You'll Be Doing 6-Month Goal: Master the platform and work independently. 12-Month Goal: Achieve high customer retention and deliver top-quality onboarding calls. KPIs: Achieve a 10% retention rate for onboarded creators and a minimum CSAT score of 9. Key Performance Objectives Seamless Onboarding: Conduct calls to ensure our creators are successfully onboarded and familiar with the platform. Customer Support: Handle support queries via email and assist creators with additional tasks, such as creating training materials and explainer videos. Customer Loyalty: Build strong relationships with creators, ensuring high engagement and loyalty. Continuous Improvement: Collect and share feedback to improve our products and services. Our Ideal Candidate Experience: 1-2 years in a customer-facing role within a SaaS environment, with hands-on experience in onboarding and supporting customers. Problem-Solver: Thrive in a dynamic environment, comfortable with ambiguity, and able to brainstorm new ideas and processes. Tech-Savvy: Basic knowledge of SaaS technologies, digital marketing, and scaling online presence strategies. Customer-Centric: Empathy and customer-first mentality, with the ability to build customer loyalty. Flexible: Willingness to work North American hours (3:00 PM CET - 12:00 AM CET). Process of Success 30-60-90 Days: Learn the platform, understand creators' needs, and develop a short-term action plan. 6 Months: Master the platform and start working independently. 12 Months: Maintain high customer retention and satisfaction, becoming a trusted partner for our creators. Why This Role Rocks Impact: Help creators launch and thrive with impactful mobile apps. Growth: Experience a steep learning curve with career coaching, training sessions, and opportunities to attend conferences and courses. Culture: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued. Flexibility: Work from anywhere with full flexibility. Enjoy annual international gatherings in amazing locations like Croatia, Portugal, and Greece. Perks: Enjoy 24 days of paid vacation, 10 days of Celebration Leave, a flexible equipment policy, co-working space support, and generous paid parental leave
