DESCRIPTION OF THE TASKS:Customer relationship management aiming at the adoption of digital solutionsCreation of stakeholder maps or similarCreation of adoption dashboards and reportsOverseeing the adoption journey of several types of stakeholdersResolving stakeholder complaints quickly and efficientlyContributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutionsIdentifying the services needed to ensure stakeholder satisfactionAutonomously turn communication objectives into strategies, tasks and activities and oversee/contribute to their implementationManaging communications and defining strategies to increase results in line with defined adoption targets (from awareness to action)Creating and enforcing plans that help meet the needs of stakeholdersReporting to relevant structuresRequirements:Knowledge of customer relationship management practices and toolsKnowledge in using tools to build stakeholder mapsKnowledge in using tools to build adoption dashboards and reportsAbility to understand, speak and write English and FrenchVery good knowledge of MS Projects, Microsoft Office (at least 14 years)Very good experience with large-level user Information SystemsKnowledge of Expenditure LifecycleGood ability to work autonomously, managing his/her own workload independently, providing status updates, liaising with others and escalating issues as appropriateStrong interpersonal skills and ability to understand what each stakeholder wants and needsAptitude to foster positive relationshipsProblem-solving attitudeExcellent communication skillsAbility to prepare clear and structured documents, and presentationsTeamwork and leadership skills, including ability to work in a friendly, organised, and structured manner also under pressureSPECIFIC EXPERTISE:At least 7 years of experience in the use of Atlassian collaborative tools (e.g. Confluence and Jira)At least 6 years of experience in analysing customer segments, e.g., experiencing a specific product problemAt least 8 years of experience in (or familiarity with) the IT domain, in particular in Contracts managementAt least 2 years of specific expertise in agile process and methodologyWhat can you expect from us?Mind-blowing workplace culture. You will be integrated into a professional, dynamic and collaborative team.100% Remote opportunities:We want you to have the flexibility to work where you feel most comfortable and productive.International Career:You can expect professional growth and to be connected with the world. We are represented in 2 European countries: Portugal and Belgium, and with projects in many other countries: Netherlands, Luxembourg, Singapore and in the United States of America (and a lot more is coming…)Extra Benefits & Perks:If you wish to work with us and you are outside the European Union (good news…), we are a Tech Visa Company, we will help!As a plus, we provide Health and Life Insurance.Bridge351 is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability or any other legally protected characteristics.
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