Our client is looking for an experienced Order to Cash profile seeking an opportunity to evolve in their professional path as an O2C Team Leader, working for the Benelux market.
Client Details Our client is a multinational industrial group.
Description Provide clear direction and priorities to the team aligned with the area and company vision, strategy, and values.
Select team members, assure induction and proper training on process, rules, policies, service level agreements, and encourage continuous development actions.
Manage performance by defining main responsibilities, setting expectations, KPIs, and targets, monitoring, and providing feedback and coaching for constant improvement and development of the individuals and overall team performance.
Create an engaging and proactive environment, fostering teamwork and focus on results.
Drive continuous improvement within the team by supporting and participating in Customer Services Center improvement projects.
Actively manage and resolve customer or internal critical/urgent business situations.
Perform key operational tasks: reviews, reports, approvals, etc.
Ensure that all business documentation is captured, stored, shared, and maintained adequately.
Ensure the spread and sharing of information between CSC RES and local organization.
Ensure all JA (Job Aids) and DTP (Desk Top Procedures) are approved and up to date.
Manage and distribute the daily tasks throughout the team, assuring equal access to knowledge and workload distribution.
Coordinate vacations, pauses, and manage absences.
Promote feedback from the team regarding quality, performance, and goals for KPIs, and ensure improvement actions are put in place.
Stimulate cooperation with and back-up from other team leaders.
Profile Minimum required: Secondary school (High School); University degree preferred.
Language spoken in the specific market (native or C2: Dutch, French, Portuguese, or Spanish).
English level B2 (required).
3+ years of experience in a Shared Service Center environment or related roles.
Experience in team management (preferred).
Proactive, focused on responding promptly to actions and solving complex situations in a process-driven environment.
Analytical and problem-solving skills; knowledge in SAP/ERP (basic logic of the system) preferred.
Knowledge in Excel (Pivot Tables, Formulas (vlookups, conditionals, etc.) - required.
Team management skills through clear roadmaps and effective communication.
Strong ability to influence and impact the implementation of changes, maintaining strong performance and motivation.
Empathic communicator, able to demonstrate conflict resolution skills.
Capable of negotiating and persuading customers in complex situations.
Able to work under pressure and in a high-volume workload, fast-paced environment.
Time management: Highly organized, adaptable individual with effective time management and prioritization skills.
Job Offer A great opportunity for professional growth.
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