Nurture Partner Success Manager Lisboa Lisboa, Lisboa, Portugal Job Description:Acronis is revolutionizing cyber protection—providing natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Nurture Partner Success Manager to join our mission to create a #Cyber Fit future and protect all data, applications, and systems across any environment.As the Nurture Partner Success Manager, you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and be aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. This position is focused on driving consumption, engagement, and preventing churn of the Acronis Service Providers in the assigned region.WHAT YOU'LL DODrive quarter over quarter cloud revenue growth working through assigned partners.Make a territory analysis and planning for dedicated geographies to identify top potential partners.Perform account planning with all managed partners with a level of detail depending on partner's engagement, loyalty, and responsiveness.Train new and existing partners with existing and new products.Guide every partner through onboarding and enablement stage equipping them with all needed knowledge, resources, and tools.Guide partners to adopt Acronis Automation and Security tooling to increase their operational efficiency.Motivate and enable partners to sell Acronis services to the existing customer base of the partner, attract new customers to the partner, and help retain existing customers.Drive partner satisfaction and act as a trusted advisor and single point of contact throughout the entire partner lifecycle.Drive successful upsell/cross-sell initiatives with partners to increase new services attach rate.Put maximum efforts to avoid churn and retain partners.Engage and orchestrate all needed internal resources to help dedicated partners' growth.Profile every managed partner on vendors and tools they sell/use, putting all information into Partner Passport. Every CSP Passport should have no less than 80% fields filled out.Know partner's lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, and making commitments.Maintain a regularity/frequency of contact with every partner depending on priority.WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)Minimum 3 years of sales and marketing experience in the MSP channel software industry in similar positions such as channel sales, partner account management, or channel development—experience in an equivalent role highly desired.Proven experience in a Cyber Security company demonstrating a strong understanding of industry practices and protocols.Experience in selling Professional Service Automation (PSA) or Remote Monitoring and Management (RMM) software services.In-depth channel and field sales knowledge with an understanding of the cloud market business model.Strong presentational, communication, and interpersonal skills with the ability to clearly articulate the product's different features and answer all customer questions.Self-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high level of accuracy.Team-player with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunities.Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies.Highly persistent in follow-up conversations, negotiations, and closing sales skills.Strong presentational, communication, interpersonal, planning, and time management skills.Fluent in English.Passion and commitment to succeed by working hard and never giving up.Ability to work US hours - 15:00 - 00:00.*Please send in your resume in English.WHO WE AREAcronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments, and home users. Our solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyber threats with minimal downtime, ensuring data integrity and business continuity.A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect, and belief that we can contribute to the world every day are the cornerstones of our team. Each member of our "A-Team" plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never-give-up attitude, contributing to our collective growth and impact.Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.
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