.Nurture Partner Success Manager Lisboa Lisboa, Lisboa, Portugal Job Description: Acronis is revolutionizing cyber protection—providing natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Nurture Partner Success Manager to join our mission to create a #Cyber Fit future and protect all data, applications, and systems across any environment. As the Nurture Partner Success Manager, you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and be aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. This position is focused on driving consumption, engagement, and preventing churn of the Acronis Service Providers in the assigned region. WHAT YOU'LL DO Drive quarter over quarter cloud revenue growth working through assigned partners. Make a territory analysis and planning for dedicated geographies to identify top potential partners. Perform account planning with all managed partners with a level of detail depending on partner's engagement, loyalty, and responsiveness. Train new and existing partners with existing and new products. Guide every partner through onboarding and enablement stage equipping them with all needed knowledge, resources, and tools. Guide partners to adopt Acronis Automation and Security tooling to increase their operational efficiency. Motivate and enable partners to sell Acronis services to the existing customer base of the partner, attract new customers to the partner, and help retain existing customers. Drive partner satisfaction and act as a trusted advisor and single point of contact throughout the entire partner lifecycle. Drive successful upsell/cross-sell initiatives with partners to increase new services attach rate. Put maximum efforts to avoid churn and retain partners. Engage and orchestrate all needed internal resources to help dedicated partners' growth. Profile every managed partner on vendors and tools they sell/use, putting all information into Partner Passport. Every CSP Passport should have no less than 80% fields filled out. Know partner's lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, and making commitments. Maintain a regularity/frequency of contact with every partner depending on priority. WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS) Minimum 3 years of sales and marketing experience in the MSP channel software industry in similar positions such as channel sales, partner account management, or channel development—experience in an equivalent role highly desired. Proven experience in a Cyber Security company demonstrating a strong understanding of industry practices and protocols
