.Norwegian-speaking Technical Support Agent in Portugal! Interested in a smart job? If you are passionate about digital assistants, smart homes, or IoT devices, our client is looking for someone to come join their tech-savvy team in Lisbon. You will thrive on working in an innovative community focused on technology and your career development. Our client in Lisbon is bringingTech Support Advisors on board for one of the most desirable brands in the world. No two days will be the same as you'll provide speedy, personalized solutions to a wide range of customers. Your mission At this job, your contribution will make a difference in the business of their clients and the life of their customers. You will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. Where others see challenges, you see an opportunity for improvement and creating excitement around using a product. You will ensure excellent standards while enjoying every day on the job as you'll share your passion for all things tech with both customers and colleagues. Given the dynamic nature of this job, you can develop your digital skills and advance your career at your own pace. What you will be doing As aTech Support Advisor, you will: Answer inbound customer requests and document relevant case information Assist users with pre-sales, general inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned) Respond appropriately to customer escalations and escalate issues to higher tiers of support as defined and documented Collaborate with other specialists to solve or properly close help tickets Follow the direction of the management and provide feedback Contribute to creating brand engagement for the Client What we are looking for Your natural talent for helping people and ability to think on your feet will get you far in your journey with them. You are digitally savvy and can adapt to different types of people. Likewise, it is important that you can multitask, work with minimum supervision, and manage time effectively. You will be a great match if you: Are native (or near-native) in Norwegian and fluent in English (B2) Possess excellent writing and verbal communication skills to simplify technical language for non-technical users Demonstrate patience when communicating and solving issues Treat all data and personal information with the utmost confidentiality Keep up with the latest smart home gadgets and tech-related trends Are proactive, self-motivated, and a great team player You appreciate our values ofrecognition ,integrity ,unity ,commitment and you are eager to create the"wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community
