Norwegian Customer Service Specialist (Search Engine)

Workster supports a leading BPO player in the industry in their pursuit to increase their Norwegian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues.Your RoleRespond to customer requests via phone, email, chat, social media, and messaging channels.Provide pre-sales, general inquiries, and technical support.Maintain a consistent brand voice in both private and public interactions.Escalate issues to higher support tiers as needed.Collaborate with technicians to resolve help tickets.Manage an individual ticket queue and follow management direction.Review and provide feedback on help content.Your QualificationsBased in Lisbon or willing to relocate.Previous CS / BPO experience is an advantage.Fast decision-maker, with a positive outlook.Be available to work flexible hours and days.The OfferCompetitive base salary and benefits.Fantastic relocation package to one of Europe's most prestigious and "in" cities.Schedules Mo-Fr between 08h-20h and weekends only 08h-17h, always 40h per week and 2 days off.Private health insurance.Enrich your CV by working for a major worldwide brand.Multicultural Team.Modern office in an excellent location in Lisbon.Accommodation provided.Close to the beach.Flight costs reimbursed.Progressive company culture.Sunny weather.Apply & ShineShow us what makes you stand out! Check out our international openings and apply today - it takes one minute.Let's ConnectCongratulations! We'd love to get to know you better. If your profile matches our openings you can expect a contact from us within 48h to explore your experiences and aspirations.Connect with the EmployerYour chance to shine! Engage directly with the employer. We'll assist you in preparing for the interview so you can put your best foot forward.You're In! Welcome AboardCongratulations, you've got the job! We'll guide you through onboarding and potential relocation for a smooth start. This process aims to make the journey to your new career professional, engaging and focused on finding the right match for you.
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