Nordic Languages Client Service Manager, Lisbon!

Client Service Manager with Nordic Languages neededin Lisbon, Portugal!
Are you a Dutch, German, Swedish,Norwegian, orFinnish speaker and Certified in:ITIL V3/v4, CISCO CSM?Then look no further!
Position: Client Service ManagerLocation: On-site in Lisbon, PortugalEmployment Type: Permanent
Are you passionate about delivering exceptional client service and fluent in one of theabove languages plus English? We have an exciting opportunity for a Client Service Manager to join our dynamic team in Lisbon!
Key Responsibilities:
Service Management Reviews: Collaborate with key stakeholders to align client services and performance with business goals, managing regular contract reviews and updates.Relationship Management: Maintain overall customer health, ensuring visibility and compliance, and address red flag issues proactively.Operational Excellence: Oversee service level assessments, reporting, and analysis. Drive service improvements and process enhancements, working closely with Operations and Service Delivery.Performance Metrics: Review KPIs, provide action plans, and deliver accurate, timely reports to senior management for forecasting and analysis.Special Projects: Contribute to special projects and day-to-day improvements with a cooperative spirit.
Requirements:
Education: Bachelors/Masters degree or equivalent in a related field.Certifications: ITIL V3/v4, CISCO CSM.Experience: Proficient in PowerPoint, Excel, Outlook, Word, and Microsoft Teams. Knowledge of business planning, resource management, and financial budgeting is a plus.
Benefits:
Permanent Contract: Enjoy job stability with a competitive salary.Health & Insurance: Private health and life insurance from day one.Work-Life Balance: Monday to Friday working hours with a meal allowance on a card/voucher.Dynamic Environment: Be part of a supportive, innovative team in the heart of Lisbon.
Ready to take your career to the next level? Apply now and become a key player in our Lisbon office!
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