Night ManagerA Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.What will I be doing?Oversee the entire Front Office operation to maintain high standardsServe as a point of contact for regular and VIP GuestsComplete Night Audit dutiesMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesUnderstand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyRepresent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotelManage, record and promptly resolve issues or emergencies that ariseDemonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local areaAct in accordance with all security and emergency procedures and manage the instigation of these, as requiredCompile adequate handover to Early staff / Duty ManagerAttend appropriate training courses, when required, and assist with the Night Team's training and development effortsAct in accordance with policies and procedures when working with front of house equipment and property management systemsConduct annual and mid-year Appraisals with Team MembersConduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areasAssist other departments, as necessaryWhat are we looking for?Previous supervisory experience in Front Office within the hotel/leisure/retailHigh level of IT proficiencyExcellent leadership, interpersonal and communication skillsAccountable and resilientCommitment to delivering a high level of customer serviceAbility to work under pressureExcellent grooming standardsFlexibility to respond to a variety of work situationsAbility to work on your own and as part of a teamIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in the hotel industryPrevious experience with Front Office Management SystemsPrevious experience with cash handling#J-18808-Ljbffr
