Discover a boundless path at Meliá, where opportunities for growth and development are endless.
Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.
Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service.
It offers a unique experience for both business and leisure travelers.
Your mission: As a Night Auditor you will create unforgettable experiences for our guests based on the quality standards of the Meliá Hotels International brand and values.
What You Will Do: Ensure guests receive a quick and efficient check-in and check-out process.
If applicable, be knowledgeable about the digital check-in process to assist guests accordingly.Be responsible for maintaining guest profiles to provide an accurate source of information on each guest's needs and preferences, in compliance with local data regulations.Stay informed about potential VIPs arriving or visiting various hotel areas, ensuring they are welcomed and accompanied to their destination.Efficiently handle all front desk administrative tasks, ensuring guest account accuracy and proper billing/credit card processing in line with local charge limit regulations.Manage all guest complaints in a professional, personal, and empathetic manner.Ensure all relevant information is promptly communicated to the front desk management team.Seek continuous improvement in personal knowledge and skills, actively engaging with leadership in creating best practices for the front desk.Support the rate strategy set by the Revenue team.
Maximize hotel sales and revenue by promoting upselling/cross-selling.Attend internal and external guest phone requests if the hotel does not have a centralized Guest Service Line.Act as a hotel ambassador whenever representing the company.Demonstrate the ability to work under supervision and maintain a courteous and helpful attitude toward both colleagues and guests, with strong communication skills, enthusiasm, and a willingness to learn.Have the ability to understand and exceed guest expectations and needs.Support, uphold, and enforce hotel service standards.Ensure that all guest inquiries or requests are handled politely and efficiently within an acceptable timeframe.What We Are Looking For: Minimum 1 year of experience in the role.High level of Portuguese and advanced English.
A third language is a plus.Hospitality degree.Quality and customer service oriented.At Meliá we are all VIP Great professionals who make everyday life easier and exceptional.
From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies.
We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age.
We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present." Thanks to all our collaborators, we make it possible.
#J-18808-Ljbffr