Puig is a major player in the worldwide fashion and beauty industry.
We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness.
Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.
The Opportunity
The Niche Brands Client Advisor is a key brand ambassador towards the client.
He / she is a sales professional in the fragrance / beauty / luxury goods sector and assures his / her professionalism at the service of the corporate image and of the client's satisfaction and loyalty.
He / she contributes actively to the store sales and to achieving the set quantitative and qualitative objectives.
What you´ll get to do
1.
SALES • Is constantly up-to-date regarding market trends, knows and monitors competition. • Manages sales and optimizes each step of the sales process:
Has perfectly adopted the Byredo client experience and selling ceremony.
Knows the customer's needs, both expressed and hidden and places the client at the center
Presents and adds value to the product range
Describes, recommends and contextualizes the product offer.
Checks customer requirements while the product is being tried and responds to any further requests
Promotes cross selling and additional sales, is driven to exceed KPI objectives ensuring the highest quality of sales and client experience
Ensures customer loyalty by collecting the customer's information through the appropriate tools
Accompanies the customer to the cash counter, prepares the packaging and manages the payment.
Thanks the customer, accompanies the customer to the exit, says goodbye and replaces the item sold where applicable
• Participates in regular store meetings and contributes to the retail action plan. 2.
CUSTOMER MANAGEMENT AND CRM • Capture customer data into the company's CRM tool with the purpose of connecting to the client, maintaining and developing the relationship offering a personalized approach. • Knows how to create and consult the customer's profile, uses the CRM tool in order to connect with clients and build a long-term relationship. • Manages his/her customers' portfolio through one-to-one clienteling activities, either proactively or following the company's push campaigns exclusively through the Byredo clienteling application • Ensures that the after-sale service is carried out with the same spirit as the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the Brand image. • Deals with complaints, with the support of a manager, if necessary. • Takes full advantage of all contacts with customers in the Store to promote both the Brand and the Product. • Conveys all information collected about customers to the management. • Follow-up of customer requests. • Hosts appointments for make-up consultations 3.
PRODUCT • Takes part in all in-store product presentations (of all product categories). • Has an in-depth knowledge of all the products in the assigned Product range and is always upto-date on the whole Product range in the Store. • Forwards to Store Management requests and feedback received from customers on the various products. • Ensures the correct management (cleaning, care, replacement, etc.)
of the products in the entire store 4.
VISUAL SET-UP • Constantly maintains product display in perfect conditions according to the company's guidelines and points out any necessary correction to increase sales. 5.
STOCKROOM • Knows available products in stock in order to maximize sales. • Helps in receiving stock and in maintaining the stockroom according to standards at all times Participates proactively in the year-end, sector and rotational stock take process by product category. 6.
THEFTS / LOSSES • Keeps the assigned position in order to prevent thefts, cooperating with his/her colleagues if he/she needs to leave it. • Correctly performs the cycle counts and point out to his/her Supervisor any possible discrepancies. •Promptly informs his/her direct supervisor of any loss.
We´d love to meet you if you have
• Is passionate about and has gained a significant experience in one of the leading fragrance, beauty or luxury brands • Sales driven with a client-centric approach • Excellent interpersonal skills and a good listening ability • Experienced in maintaining a continuous relationship with his / her clients • Open-minded, focused and be able to use own initiative • Sales driven, social, open and ambitious team player full of drive and optimism • Open to feedback and communicate with colleagues and managers in clear and straightforward way • Flexible in working hours and tasks to be fulfilled • In perfect command of English aside the local language
A few things you´ll love about us
An entrepreneurial, creative and welcoming work culture
A range of learning and development opportunities
An international company with plenty of opportunities to grow
A competitive compensation & benefits package
Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team.
We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking.
Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
Additional information:Employment type: Full-time