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EDP is a global energy company that leads based on the values of Innovation, Sustainability, and Humanization. Using the technology of the future, we create solutions highly focused on the needs of our people and our customers, never neglecting our role and contribution to society.
The EMC MV/LV North of E-Redes Networks Platform, whose mission is to ensure the execution of Grid Connection Request works (MT/BT/IP), as well as the construction of MT, BT, and IP distribution networks, intends to reinforce the team in the Obras area – Aveiro .
Main responsibilities:
Analysis, monitoring, and handling of Connection Requests / Deviations / Disconnections and Reconnections processes for MV/LV Customers, which aim to:
Handle the process through corporate systems: Mobility, JUMP P15; SIT, PROGEST; and POWER BI, with a view to executing works / handling and evolving Work Orders (OTs);
Commercial Relations, interaction with MV and LV Customers - Start of works, information and handling of documentation, and preparation of the connection process, which includes handling work orders/service orders in coordination with Dispatch (Preparation and issuance of unavailability requests: Consignments and corporate system PGPI);
Interaction with Service Providers - Analysis, monitoring, and management of execution deadlines, handling and follow-up of electrical Work Orders (OTs), and support to the Service Provider;
Interaction with various entities: Municipalities, IP, DGEG, etc. Handling bureaucratic matters to streamline the process;
Handling customer and entity requests/complaints - corporate systems: JUMP P15 and P05, PROGEST, and Active Network "CRI".
Looking for people with the following requirements:
Training at the 12th Year, Technological and Professional Courses in Operational Technician - commercial relations/customer connection, Electrical Installations Technician; Electrical Networks Technician and Electrical Installations, Electricity, Electrotechnics, Electronics, Electromechanics, Mechatronics, or related areas;
Professional experience between 3 and 8 years as a technical staff member in operational functions;
Experience in operating Commercial Relations with various Stakeholders: Customers, Entities, and Service Providers, which include:
General knowledge of the network connection process with good learning aptitude, with a preference for mastery in the following corporate systems: JUMP; SIT; PROGEST; Mobility; PGPI; Active Network and POWER BI;
Experience in streamlining processes: Analysis, monitoring, and management of data/indicators, in line with the set objectives, requiring constant iteration with service providers, customers, and entities;
General knowledge of the electrical system - Medium and Low Voltage Network.
Proficiency in basic computer navigation (Windows) and Office tools (mandatory);
Residence in Portugal (mandatory), preferably near the workplace;
Customer focus, Agility and Speed, Problem Solving, Self-control/Self-confidence, and Process Orientation are decisive skills for the performance of the role.
Being part of EDP means having access to:
Professional experience in an international company that is a leader in its sector, with flexible working arrangements and hours ( Non-Term Contract );
Recognition through remuneration compatible with the function and other additional benefits;
Opportunities for personal and professional development (cross-cutting projects, mobility, volunteering, etc).
About EDP:
As a socially responsible company, we incorporate our values and practices with the principles of Diversity and Inclusion. To achieve all our objectives, it intends to attract, develop and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of the EDP Group.
If you are interested in this opportunity, apply until 16th October of 2024 .
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