Position: Network Support Agent (Dutch)
Location: onsite in Lisbon, Portugal
Employment type: Permanent
DUTIES AND RESPONSIBILITIES:
Review Telco Access and Circuit order by performing network checks and site readiness to ensure provisioning of order is in line with customer's order
Perform and document all checks and component testing to determine completeness and accuracy of all information
Perform tasks and activities to ensure on-time request through to local Telco Access providers
Perform exception and escalation management tasks or actions including documenting and escalating as required to be able to meet and deliver customer promised commitment timelines
Deliver on-time response and resolution updates via Phones, Emails, Tickets/tasks from various stakeholders, internal and external
Provide weekly order summary performance to drive Telco turnaround performance
Track, manage, and resolve all Third-Party Access Provider related activities, milestones, & escalations
Coordinate with Local Field Technicians, 3rd Party Vendors and Local Telco Access providers in performing standard testing, installation, and activations of local circuits and porting of telephone numbers in systems and troubleshooting of connectivity
Coordinate and conduct standard testing as required based on the product type
Troubleshoot, document, and resolve issues identified and certify services end to end
Support on escalated cases from Network Field Operations or Customers to support site surveys when circuit testing is involved
REQUIREMENTS:
Minimum Requirements
Customer facing experience with good knowledge of Telecommunications and familiarity with working with Telcos Fixed Line: At the time of submitting your resume, please identify the Telco provider and the country you've had experience working with/or for
Good command of Dutch and English (C1)
Basic knowledge of Networking Infrastructure - Hubs, Switches, Routers (mainly Layer 1 & 2 devices)
Minimum experience of working in an International Telecoms environment of 1 year
Very good with Task management:
Attention to Detail
Ability to follow instructions and logical tasks
Ability to remember and organize follow-up tasks
Ability to document tasks and actions for order reviews and updates
Ability to coordinate with others in ensuring task completion
Excellent computer system proficiency skills with working & navigating across multiple applications
BENEFITS:
Permanent contract
Competitive salary
Private health and life insurance from day one in the company
Working hours: Monday to Friday
On-site Work Module
Meal allowance on card/voucher
To apply for this position, visit our career page: https://www.careers-page.com/toptalent-2
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