We are a thriving technology hub committed to driving innovation and fostering collaboration across diverse tech verticals. At the heart of technological advancement, we provide an environment where creativity meets cutting-edge technology, making us the ideal choice for tech enthusiasts and professionals.
As an international company, we are embarking on an exciting journey of expansion and growth. Our ambitious plans drive us to seek talented individuals to join our dynamic team continuously. We take pride in our multicultural and multi-office environment, which fosters a diverse and inclusive workplace. Our commitment to hard work and excellence propels us toward achieving our lofty goals.
Join us on this exciting journey as we explore new opportunities, drive innovation, and make a lasting impact in the tech world. Together, we will create experiences that thrill and engage users across the globe, establishing LRGI as a trusted and dynamic player in the industry!
As the Network Operations Manager, you will oversee our automation initiatives within the workspace environment. The ideal candidate will lead a team of automation specialists and collaborate with various departments to enhance productivity through innovative automation solutions.
The role should be based at the office in the Carnaxide area (up to 8 days per month remotely); the first month is fully on-site.
Main Responsibilities:
Lead and manage the team of workspace automation, providing guidance and support to ensure successful project delivery.
Maintain the Workspace Automation roadmap.
Identify opportunities for automation across the organization, analyzing workflows and processes to improve efficiency.
Design, implement, and oversee automation solutions, ensuring they align with company objectives and industry best practices.
Collaborate with IT, operations, and other departments to integrate automation tools and ensure seamless implementation.
Develop and maintain documentation for all automation processes and workflows.
Monitor and report on the performance and effectiveness of automation initiatives, making recommendations for improvements.
Stay up-to-date with industry trends and advancements in automation technologies.
Conduct training sessions and workshops to educate staff on automation tools and best practices.
Ensure service desk SLA's are met.
Actively contribute to increasing the company's resilience against modern security threats.
Manage IT assets procurement, and maintain the IT inventory up to date.
Communicate efficiently to the end user the upcoming deployment, migration, new features, and changes.
Experience with Jira Service Desk (And/or any service desk).
Proficient with Powershell, Pester and GitHub (And/or any other scripting language).
Knowledge of Okta (And/or any IAM).
Knowledge of WorkspaceOne (And/or any UEM).
Knowledge of AWS is a plus.
Experience with Linux is a plus.
Requirements:
Proven experience in automation technologies, project management, and team leadership, at least for 3 years.
Experience in supporting remote workers.
Familiar with user account provisioning and management.
Experience managing Mac, Windows, and Linux end-user workstations.
Hands-on experience in networking, routing, and switching.
Knowledge of best practices around management, control, and monitoring of server infrastructure.
Experience with firewalls, VPN's remote implementation, troubleshooting, and problem resolution is desired.
Familiarity with backup and recovery software and methodologies.
Ability to assign work, coordinate, and follow up diligently.
Excellent problem-solving skills, with the ability to analyze complex systems and processes.
Strong interpersonal and communication skills, capable of working with diverse teams across the organization.
English speaking proficiency.
We offer:
Hybrid work.
Lunch allowance provided by the company.
Extra paid leave (25 days per annum).
Team events.
Monthly activities at the office.
Health and dental insurance.
Wellness benefits reimbursement.
Transport allowance.
Tipo de oferta: Período Integral
Prazo de candidatura: 30/09/2024
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