col-wideJob Description:
Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Position: Network Circuit Provisioning
Location: onsite in Lisbon, Portugal
Employment type: Permanent
Ideal job for candidates that have an experience working for a Telecom company in the fixed-line process for any of the following global Telecom clients across the globe. If you've handled customer issues related to Broadband/Fibre Provisioning, No-Connectivity, Wireless, Slow-Speed issues, you'll have a good rewarding career on the Network-side of how customers consume Internet and Data & Voice Services
DUTIES AND RESPONSIBILITIES:
Review and verify client's access and circuit orders by performing network checks, site readiness, and component testing to ensure accuracy and alignment with customer orders
Manage and document all checks, tasks, and escalations to ensure on-time delivery and resolution, including handling exceptions and providing updates via phone, email, and tickets
Track and resolve third-party access provider activities, milestones, and escalations while coordinating with local field technicians, vendors, and Telco providers for testing, installation, and activation
Conduct standard testing based on product type, troubleshoot, document, and resolve issues, and certify end-to-end services
Provide weekly performance summaries to improve turnaround and support escalated cases from Network Field Operations or customers.
REQUIREMENTS:
Customer-facing experience with strong knowledge of telecommunications and experience working with tech / telecommunications industry
Proficiency in Spanish and English (C1)
Basic understanding of networking infrastructure (hubs, switches, routers, mainly Layer 1 & 2)
Excellent task management skills, including attention to detail, ability to follow instructions, organize follow-up tasks, and document actions
Proficient in coordinating with others to ensure task completion
Strong computer skills, with experience navigating multiple applications
Minimum 1 year experience in same / similar roles.
BENEFITS:
Permanent contract
Competitive salary
Private health and life insurance from day one in the company
Working hours: Monday to Friday
On-site Work Module
Meal allowance on card/voucher.
