Native German Or French Customer Support In Braga

Responsibilities:

Provide excellent customer support to German or French-speaking customers via phone, email, and chatAssist customers with product-related questions, service inquiries, and account issuesResolve customer complaints with a focus on customer satisfactionAccurately document customer interactions and maintain customer recordsCollaborate with internal teams to resolve complex issues and escalate when necessaryMaintain up-to-date knowledge of company products, services, and proceduresDeliver customer service in line with the company's standards and policies


Requirements:

Native speaker of German or French (required)Good level of English (written and spoken) for internal communicationPrevious experience in customer support or a similar role is an advantageExcellent communication and problem-solving skillsAbility to work in a team-oriented environmentStrong attention to detail and organizational skillsFlexibility to work shifts and meet customer needs


What We Offer:

Competitive salary packageFull training and ongoing supportCareer development opportunitiesDynamic and multicultural work environmentOpportunity to work with a leading international company

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